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Case Aide

National Youth Advocate Program

Job description

Who We Are:

National Youth Advocate Program has been serving communities and clients since 1978 and we continue to grow each year. Our growth allows us to expand and develop new and innovative programs to meet the ever-changing needs of those we serve.  We offer unique and personalized services for families and individuals in four areas: Prevention/Intervention, Positive Youth Development, Out-of-Home-Placement and Reunification/Permanency.

We know you are compassionate and dedicated to serving your clients and communities, and NYAP is dedicated to providing support to those who join our team! We look for individuals that are ready to make a direct impact and are excited to be an instrument in supporting the needs of our children, youth and families.

Working At NYAP

  • NYAP’s commitment to doing what is best for children, youth and their families is a core value and one that we look for in our newest team members.
  • 22 Days Off Each Year! Plus 10 Paid Holidays Per Year!
  • Medical, Dental, and Vision
  • Competitive salaries and benefits including a 401(k), Summer Hours Off (reduced work schedule), and Work Anniversary Trips!

Position Summary
Upon contract award, the Case Aides will work closely with the Case Manager and Lead Case Manager and others in collaboration for the reunification program. The case aide is responsible for assisting in the day-to-day tasks to ensure that case management
services are provided to youth in a timely manner. The case aide is required to maintain a flexible, organized and efficient work schedule and is subject to work extended hours and weekends.


The Case Aide will perform duties including, but not limited to:

  • Must ensure that youth are properly enrolled in the programs internal intake system.
  • Complete and secure inventory of personal belongings/valuables of youth.
  • Ensure DHS and ORR placement documents are filed and uploaded to UAC portal software.
  • Ensure the provision of two weekly telephonic contacts with family of origin, primary caregiver, and/or sponsor.
  • Facilitate incoming calls to youth with the appropriate family members and other approved caregivers.
  • Assist with the coordination of legal service providers’ “Know Your Rights’ presentations.
  • Facilitate attorney to client contact as request by the attorney or youth.
  • Drive clients to facilitate program services, may include transportation to court appointments, attorney visits, consulate
  • interviews or other appointments as per contractual requirements as needed. Also include transporting youth within the US, if reunified.
  • Create client intake case files with necessary intake documents.
  • Assist with filing, closing and with overall daily maintenance of records found in either the physical case file and on ETO or UAC portal software.
  • Assist with compiling electronic and physical files for ORR or State Licensing representatives, upon request.
  • Assist case management with creating discharge packets with discharge documentation and provide exit orientation to client as part of discharge process from the program.
  • Ensure the provision of follow-up service phone calls are conducted 30 days after youth’s reunification and discharge from program.
  • Assist with the coordination of travel arrangements for program staff transporting youth for reunification or transfer purposes (may include booking airfare, hotel and rental care).
  • Assist with the coordination of fingerprint services for family reunification at program designated digital site.
  • Organized, works with a sense of urgency and is a deadline-driven self-started capable of juggling multiple priorities at once and executing each to completion despite obstacles.
  • Proficiency to easily listen to verbal communication and transcribe and translate that information in to clear written error free communication.
  • Demonstrated ability to service a diverse group of clients, to include refugees or other minority families
  • Aptitude to work cross functionally and deliver the highest qualify off work under extreme pressure and in a fast paced environment.
  • Ability to work independently and exercise a high level of confidentiality.
  • Proven experience and high level of comfortability operating technology and learning new software applications.
  • Proficiency in operation and maneuvering computers, laptop smart phones.


  • HS Diploma; BA or BS Degree.
  • (4) four years’ experience in a professional setting preferred.
  • Bilingual English/Spanish fluency required.
  • Results-oriented with demonstrated experience in strategic thinking, innovation, and flexibility in dealing with changing
  • environments.

If this describes YOU, please apply and our talent acquisition team will review your experience and credentials.

COVID-19 Considerations:

We are safely and successfully working out in the community and in group home settings.

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