Skip to content

Case Manager

Chicago Lights


126 E Chestnut Street

End Date


Job description


The primary responsibilities of the Case Manager include, but are not limited to:

• Coordination of Housing Opportunities Program (HOP): The CM will oversee this program, provide direct support to participants in the process of becoming housed, and ensure each participant’s individual barrier(s) to housing are adequately addressed within the required time limits. Programming includes scheduled home visits with tenant and/or landlord; facilitating monthly workshops for all participants; and securing partnerships with additional service providers in the areas of health, employment, legal services, and more.
 Case Management: Work with other SSC staff to provide one-to-one case management to participants with a regular income in need of stable housing. This includes intake, assessment, goal setting/achievement, referrals, application assistance, and support related to obtaining and maintaining stable housing.
• Coordination of Housing Services/Resources: Create and maintain an updated housing database that details supportive housing resources for individuals experiencing homelessness. This includes creating new linkages to supportive housing programs and landlords. Also, maintaining the Chicago Lights SSC communication within a variety of housing resource outlets, both public and privately funded.
• Educate and Equip Staff: Act as lead consultant for SSC staff on all housing resources, including transitional, subsidized, and affordable housing options. This requires participation in organizations and coalitions focused on helping promote greater resources for clients.
• Specialty Projects: Coordinate housing groups for SSC participants, including information on the housing market in Chicago, tenants’ rights, and current waitlist requirements. Assist other SSC staff in specialty projects related to public education on homelessness. Supervise interns as needed to support programmatic and housing needs.
• Drop-In Services: Participate in morning drop-in services where SSC participants are provided with case management services, clothing, toiletries, and food resources.
• Team/Director Meetings: Meet with the Program Director for bi-weekly supervision and actively participate in weekly team meetings.
• Maintain confidentiality of participant information in all written, oral, or electronic forms.
• Gain a deep knowledge regarding all SSC programs and procedures, complete necessary intake forms, and thoroughly document all participant interactions.
• Use the S.P.I.R.I.T. principles of hospitality when interacting with visitors, participants, members, and staff of Fourth Presbyterian Church and Chicago Lights.
• Attend staff meetings as required.
• It is impossible to convey every single task in one job description. As the role evolves over time, this job description will be adjusted accordingly.

Cookie Settings