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Case Worker II – Utility Assistance

Champaign County Regional Planning Commission


Rantoul, IL

End Date


Job description


The Case Worker II – Utility Assistance is responsible for determining benefits eligibility to support low-income households in Champaign County to maintain utilities and provide information or referrals to address other identified service needs. With supervision and support of the Program Manager, The Case Worker II – Utility Assistance develops program processes for Utility Assistance Programs.  Additionally, the Case Worker II – Utility Assistance supports the Utility Assistance Program staff in the absence of the Program Manager and ensures delivery of assigned duties and program services in accordance with the Agency Vision, Mission, and Values and applicable program contracts, manuals, and guidelines.

The job description may be viewed at

Worksite Location:  601 S. Century Blvd., Suite 1314, Rantoul, IL  61866
Hours: 8:00 a.m. – 4:30 p.m., M-F (Flexibility is necessary to meet the goals of the program.)
Status:  Full-Time/37.5 Hours per week
Pay Grade:  Non-Exempt/3
Starting Wage:  $19.34 – $20.50

Minimum Requirements:

  • High School Diploma or GED Equivalent is required.
  • Two years of customer services and human services experience is required.
  • Bachelor’s degree in human services or related field is preferred.
  • Ability to pass criminal background check.
  • Multi-lingual skills preferred
  • Valid driver’s license and ability to travel throughout Champaign County as necessary to conduct services at outreach sites and home visits as necessary.
  • Demonstrated exemplary attendance and dependability
  • Ability to develop and implement processes for program service delivery.
  • Ability to follow program procedures while adjusting work style to meet the needs of the client.
  • Ability to utilize organizational skills to manage all aspects of a client’s case, including tracking activities, updating records and monitoring outcomes. Must manage files and documents and follow recordkeeping requirements.
  • Ability to handle program and client information in a confidential manner and report concerns as mandated.
  • Ability to consistently and accurately use basic math skills to determine household income and benefit eligibility according to funder income limits.
  • Highly proficient data entry and computer skills and the ability to use and manage computer files, use databases, create spreadsheets and prepare presentations.
  • Ability to learn the use of web-based systems.
  • Knowledge and respect for diverse cultures/lifestyles and problems of poverty in the community.
  • Knowledge of trauma-informed care principles.
  • Ability to communicate effectively both written and orally.
  • Proficient in English (spelling, punctuation, grammar).
  • Ability to attend worksite regularly to perform job duties and responsibilities.
  • Computer skills needed to complete case documentation, data entry and timesheets.
  • Ability to work a flexible schedule to accommodate client scheduling needs including periodic early mornings, evenings, and weekends.
  • Knowledge of public assistance programs, including eligibility and application process.

Competitive benefits, health insurance, dental insurance, retirement, tuition reimbursement, high-quality programming, and great work environment!


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