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Director Faculty Staff Assistance Services

Illinois Human Resources


University of Illinois at Urbana-Champaign

End Date


Job description

Reporting to the Senior Associate Chancellor for HR, this position directs and oversees counseling, referrals, and coordination of training services related to the same. Provides administrative oversight of day-to-day operations and unit staff.

Duties and Responsibilities:

Leadership –

  • Stay abreast and evaluate industry trends for maintaining a proactive and relevant employee assistance program.
  • Plan and set goals for FSAS.
  • Develop the annual planning and budget report.
  • Create and maintain databases, reports, records, survey data and other information to track and analyze program utilization.
  • Work collaboratively with the FSAS Advisory Committee to monitor and improve program services.
  • Maintain current knowledge of all statutes, laws, rules, regulations, policies, and procedures governing employee assistance programs to ensure appropriate application when providing service.
  • Assist with the interpretation and development of campus-related rules, policy and procedures related to the program.
  • Represent the Senior Associate Chancellor as requested.
  • Provide training opportunities to administrative staff.

Counseling –

Counsel and refer employees, retirees, and members of their immediate family or household in areas such as individual or family mental health, alcohol or substance abuse, domestic violence, victim assistance, financial hardship.
Maintain the appropriate confidential files and records.
Professional Outreach –

Cultivate and sustain collaborative relationships with a wide array of constituents (both on and off-campus) for programming needs.
Engage with university populations to promote services and the potential impact of services to university culture and healthy workplace environments.
Training –

Conduct specialized training and workshops for campus administrators, managers, and employees.
Provide resources for program counselors to earn continuing education credits/training to obtain and/or maintain appropriate skills, certifications, and licensure.
Other –

Provide critical incident response and trauma informed approaches to campus crises.
Complete other duties as assigned.



Education:  Master’s degree in Social Work or Psychology with a LCSW, LCPC licensing or equivalent, required.


Experience:  Minimum seven years of clinical experience, minimum five years employee assistance program experience, and demonstrated management experience, required. Experience can be concurrent. Experience in a university setting and working in an internal employee assistance program, preferred.


Training, Licenses, or Certifications:  Certified employee assistance professional certification (CEAP), preferred.


Knowledge, Skills, and Abilities (KSAs):  Strong written and verbal communication skills.  Knowledge of and ability to work with multicultural, ethnic, socioeconomic, educational, age specific, and LGBTQIA populations.


Appointment Status:  This is a full-time (100%), 12-month non-tenure track academic professional position.

Application Procedures:  All candidates must complete an online application at prior to the application deadline for full consideration.  Qualified candidates must upload a cover letter, resume, and contact information (name, address, telephone number, and email address) for three current professional references.  For additional information regarding the application procedures, you may contact Cheryl Heck via email.

The University of Illinois is an Equal Opportunity, Affirmative Action employer that recruits and hires qualified candidates without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or veteran status. For more information, visit

University of Illinois faculty, staff and students are required to be fully vaccinated against COVID-19. If you are not able to receive the vaccine for medical or religious reasons, you may seek approval for an exemption in accordance with applicable University processes.

University of Illinois conducts criminal background checks on all job candidates upon acceptance of a contingent offer. Convictions are not a bar to employment. As a qualifying federal contractor, the University of Illinois System uses E-Verify to verify employment eligibility. The University of Illinois System requires candidates selected for hire to disclose any documented finding of sexual misconduct or sexual harassment and to authorize inquiries to current and former employers regarding findings of sexual misconduct or sexual harassment. For more information, visit Policy on Consideration of Sexual Misconduct in Prior Employment.

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