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PSA Compliance Manager – JOR (Bilingual)

National Youth Advocate Program

Job description

Who We Are:

National Youth Advocate Program has been serving communities and clients since 1978 and we continue to grow each year. Our growth allows us to expand and develop new and innovative programs to meet the ever-changing needs of those we serve.  We offer unique and personalized services for families and individuals in four areas: Prevention/Intervention, Positive Youth Development, Out-of-Home-Placement and Reunification/Permanency.

We know you are compassionate and dedicated to serving your clients and communities and NYAP is dedicated to providing support to those who join our team! We look for individuals that are ready to make a direct impact and are excited to be an instrument in supporting the needs of our children, youth and families.

Working At NYAP

  • NYAP’s commitment to doing what is best for children, youth and their families is a core value and one that we look for in our newest team members.
  • Excellent training and continuing education and development opportunities offered on topics such as: PCIT, NMT, TF-CBT, BFST, CSAYC, TBRI, FFT and many, many more!
  • Medical, Dental, and Vision
  • 22 Days Off Each Year! Plus 10 Paid Holidays Per Year!
  • Competitive salaries and benefits including a 401(k), Summer Hours Off (reduced work schedule).

If this describes YOU, please apply and our talent acquisition team will review your experience and credentials.

COVID-19 Considerations:

We are safely and successfully working out in the community and in group home settings.

Position Summary

The PSA Compliance Manager for NYAP’s La Jornada (The Journey) Program focusing on Long-Term Foster Care (LTFC) is responsible for managing implementation and ongoing compliance with the Interim Final Rule (IFR) on preventing, detecting, and responding to sexual abuse and sexual harassment.


The PSA Compliance Manager will perform duties including, but not limited to:

· Perform all work in a manner consistent with the National Youth Advocate Program’s mission, values, and philosophies.

· Responsible for following the assigned intake, placement, and discharge procedures including conducting/coordinating/reviewing/updating assigned assessments, service plans, forms, and packets and collecting and uploading assigned documents into NYAP’s electronic health record (EHR) system and the government’s database (UCP) within the mandatory timeframe.

· Writing required and additional progress notes for assigned responsibilities, and uploading progress notes and accompanying documents to NYAP’s electronic health record (EHR) system and the government’s database (UCP) within the mandatory timeframe.

· Ensuring that all processes and policies are adhered to ensure sexual abuse and sexual harassment concerns are addressed as per policy and contractual compliance obligations.

· Understanding and overseeing compliance with the Interim Final Rule (IFR) and related policies and procedures.

· Providing training and consultation to staff and assist in the implementation and monitoring of quality assurance / quality improvement plans; utilization reviews; licensing standards; accreditation; certification requirements and contract compliance.

· Providing feedback to managers and supervisors to address the quality and appropriateness of services and promoting opportunities to improve service delivery.

· Identifying gaps in service, deficiencies, barriers, and strengths in the design and implementation of services.

· Collecting and compiling data for reports regarding agency’s quality advancement and improvement activities and performance including analysis of data and trends reflected over time.

· Continuous Quality Improvement initiatives including administrative and clinical review of medical records, utilization management, outcome measurement, and generating statistical and narrative reports as requested.

· Assisting staff with access and utilization of the agency’s electronic health record and other local/state data systems as needed.

· Acting as an agency liaison with external contractors, accreditation agencies, and certification/licensing bodies.

· Working with the program’s Continuous Quality Improvement Manager to implement and evaluate the agency CQI Plan.

· Maintaining compliance with HIPAA and records management.

· Performing other duties as requested.


· Bachelor’s degree in behavioral sciences, human services or social service fields or business administration or management.

· At least one (1) year experience working with child welfare standards, best practices, quality assurance or compliance.

· Knowledge of contracts, certifications, accreditations, and regulatory standards and rules.

· Experience in technical writing, QA/QI related computer software, Management Information Systems, and analysis.

· Bilingual English/Spanish fluency preferred.

· Proficient use of desktop and laptop computers, Microsoft Office Suite including Word and Excel, internet search, people management programs, smart phones and tablets, printers, fax machines and photocopiers as well as software including word processing, spreadsheet and database programs.

· A willingness to work flexible and non-traditional hours with a possibility of being on call on nights/weekends, in the service of foster caregivers, families of origin, and persons served.

· Excellent customer service and communication skills focused on caring for people, connecting communities, and promoting peace.

· Works well independently and as a team member.

· Must be able to organize, navigate, and physically travel to various destinations locally and possibly including airlines, trains, and buses.

The qualified candidate will follow a team concept and support agency goals, colleagues and ORR liaisons. Candidate must be able to effectively work with and be respectful and sensitive to persons from various cultures, socioeconomic, ethnic, gender, gender identity, sexual identity, disability, religious, and racial backgrounds.

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