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SASS Crisis Specialist

Family Services Association


Elgin, IL

End Date


Job description




Crisis Specialists perform crisis assessments and case management services for youth and families who are experiencing a mental health crisis as part of the SASS program. Crisis Specialists apart of the SASS program will also help support the Screening Assessment and Support Services (SASS) program as needed.



Must work a minimum of 4 eight-hour shifts, including two non-desirable shifts meaning weekends or 12-8am. Crisis Specialists shifts can include weekdays, weekends, overnight, and holiday shifts. The other 5.5 hours include meetings, case management and other miscellaneous tasks as needed.


Essential Duties And Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Responsible for providing Mobile Crisis Response, Crisis Intervention, Case Management, under Rule 132 and other Rule 140 services to provide a minimum of 75 hour per month of direct service expectation (910 hours per year).
  • Responsible for managing small case load that is identified as having minimal needs and is assigned by the Manager of SASS or 590 Crisis Services. This includes making follow-up calls to screen for additional needs and risk, ensuring that client and family have appropriate resources, communicating with supervisor if client is identified as having higher need and is out of scope of Crisis Worker’s practice, closing case if no further services are needed.
  • Responsible for assisting with additional client services such as completing hospital staffing, crisis stabilization services, and other services as requested by supervisor.
  • Be knowledgeable and cross train to assist with SASS Program to provide coverage as-needed.
  • Responsible for networking with collaterals on behalf of crisis/active clients, including: referral and linkage, facilitation of level of care determined, and the advocacy of a client’s rights within the education, legal, state and mental health systems when indicated. This includes responsibility for coordinating services with our own sub-contracted agencies



  • Must attend a minimum of 8 monthly group supervisions for the year
  • Responsible for discussing cases with supervisor in clinical, individual and/or group supervision as need arises



  • Responsible for completion of and meeting deadlines for all clinical paperwork for active clients and crisis clients. Service notes need to be completed within a maximum of 7 days from the service delivery.
  • Responsible for completion of and meeting deadlines for all agency administrative paperwork, including: billing slips, time sheets, expense reports, training forms and any other administrative or agency requested reports
  • Responsible for attending meetings as requested by supervisor
  • Responsible for serving on Agency and/or Program Committees when requested by supervisor
  • Responsible for participating in Utilization Review Meetings.


Community Education/Public Relations

  • Responsible for educating the community regarding the SASS program in the service area
  • Responsible for facilitating positive networking relationships with community service providers and/or networks as assigned by supervisor
  • Fulfill agency requirement of training and documenting all training attended and must attend all mandatory agency in-service trainings
  • Be available to help develop materials and participate in special community education projects/presentations as requested by administrative staff


Other Duties/Special Assignments/Projects

  • Pursue and maintain licensure and/or certification that is available and appropriate to educational/professional background
  • Perform incidental business-related travel as needed
  • Participate in agency Risk Management and Continuous Quality Improvement activities.
  • Perform job responsibilities with a positive attitude
  • Responsible for promoting collegiality at the workplace by working collaboratively with others
  • Responsible for any equipment assigned to be kept free from damage or loss. Any damage or loss of equipment needs to immediately be reported to Supervisor.
  • Perform other duties as assigned by supervisor.



  • Responsible for completion of annual training requirements.
  • Maintaining IM-CAT and IM+CANS Certification
  • Maintaining additional HFS requited trainings
  • Responsible for ongoing training assigned by supervisor.
  • Training on private insurance and unfunded adults


Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.


Supervisory Responsibility

This role has no supervisory responsibilities.


Physical And Environmental Considerations

The incumbent will be sitting in car for travel for several minutes every day. The incumbent is frequently expected to walk, sit, stand, bend and drive. The incumbent may also need to climb stairs on occasion. Must be able to lift up to 35 lbs. on occasion.
The work environment is mostly field based and will have varying temperatures and noise level. The incumbent can expect to work in client’s homes, schools, public libraries, community agencies, and some in office time.

  • Workers may be required to stand for long periods of time such as if at a hospital and they do not have a space for you to sit while you work.
  • Other physical demands include sitting, walking and carrying your equipment.
  • Use of computers/surface pros 85% of the time.
  • During training or other job duties (such as billing, additional training, team meetings), some of those duties can be complete at home with the permission of your supervisor
  • If at the office, Crisis Specialists share a common area. Desks and seats are shared amongst other members of the team. Crisis workers do begin their day in the office for their scheduled day-time shifts.
  • If the shared area becomes too loud, workers are allowed to utilize therapy office space (if the space is available) or the crisis services office if available

The physical demands and work environment described here are representative of those that should be met by an employee to perform the essential functions of this job successfully.


Position Type/ Expected Hours Of Work

This position is full-time, 37.5-hour work week. This position requires day time and on-call availability.



This position requires extensive travel throughout the Kane, Kendall, and Dekalb county areas and occasionally to areas outside of that.



Eligible for medical, dental, life insurance, flexible spending plan, Simple IRA, training budget of $250/year, flexible holiday option per policy, and flexible work schedule.




The candidate must possess at least a Bachelor’s Degree in Psychology, Social Work or another related field. Reliable personal transportation, valid Illinois driver’s license, and satisfactory driving history along with documentation verifying current automobile insurance.


Required Skills/Abilities

Must be flexible, able to respond to crisis calls within designated time frames, and able to travel and work weekend and evening hours as needed.

  • Excellent verbal and written communication skills that may include public speaking and presentations.
  • Excellent organizational skills and attention to detail.
  • Excellent time management skills with a proven ability to meet deadlines, including but not limited to submitting assessments within 24 hours.
  • Strong analytical and problem-solving skills.
  • Proficient with Microsoft Office Suite or related software
  • Spanish preferred
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