Combining Expertise and Passion in Social Work at the Provider Assistance Training Hub (PATH)

Can you share a bit about your career journey since graduating from the School of Social Work?

After graduating I began working at Cook County (Chicago) Juvenile Probation Department, where I also completed my internship placement. I worked as a Clinical Counselor for youth that were exhibiting sexually problematic behaviors and eventually became a Juvenile Probation Officer. After leaving Juvenile Probation, I worked for Oak Park Township as the Youth Engagement Program Manager, where I hosted an intern from SSW. My last stop before my current role was a Project Manager with the City of Chicago developing youth workforce development programs and running the City’s Corporate Partnership Program.

Part time, I have held a few psychotherapist roles in private practice and for DCFS. I have also worked as a program manager running after-school programming and served as a mental health trainer. I recently opened my own private practice so it is currently opened.

What inspired you to join the PATH team, and what are you most excited about in this new role?

The Associate Director of Clinical Quality Review at the Provider Assistance Training Hub (PATH) was something different than what I have done in the past. While it shares some similarities with my experience as a Project Manager, it is quite different in many ways. My interest in data and its application to social work practice makes this role particularly appealing. It enables me to analyze the effectiveness and fidelity of PATH’s work and contribute to expanding its scope. I am especially excited that this is a brand-new position, offering opportunities for creativity and fostering cross-functional relationships within all PATH teams. This role allows me to combine my social work background with my passion for operations.

How do you feel your education at the University of Illinois Urbana-Champaign prepared you for your career in social work?

To be honest, I originally wanted to be a DCFS caseworker, which is why I applied to the social work program. Although I never became a caseworker, I did work as a therapist for DCFS. My specialization in Children, Youth, and Families included classes on mental health that thoroughly prepared me for both my internship and career. Several professors helped me see different perspectives, which enriched my social work practice. I believe my education would have equally prepared me for a role as a DCFS caseworker.

Can you describe a particularly challenging or rewarding experience from your career so far?

I have had many challenges but one of the biggest challenges is when I ran an after-school program. We had an amazing partnership with the Lyric Opera of Chicago. The program targeted into south and west sides of Chicago controlling their narrative. That was great! However, the program took a significant budget hit. I was tasked with revamping the program, which posed some challenges especially when participants were returning. Thankfully, we were able to pull the program off for three additional years. Also, the program was impacted greatly by the pandemic as well. It definitely tested my program development skills.

What advice would you give to current social work students who aspire to make a significant impact in their communities?

My advice is simple: get involved in your community beyond your professional role. I serve on a Local School Council for Chicago Public Schools and participate in Associate Boards and other community engagement opportunities. These experiences provide a different perspective on what’s happening in the community from a social work standpoint. Additionally, I have participated in leadership development programs, which offer valuable insights from professionals in various fields.

In your opinion, what are the most pressing issues in social work today, and how do you think the PATH team can address them?

The entire field of social work has been transformed by the changes we’ve implemented since 2020. During the pandemic, we had to quickly adapt to new challenges. Now, in the post-pandemic era, we must continue evolving from our pre-pandemic practices. There is an increased openness to receiving services, and it’s crucial to prevent burnout among professionals. For PATH, staying updated with current trends is essential to meet emerging needs. In my role at PATH, the Clinical Quality Review team ensures that agencies providing mental health services in Illinois maintain high standards in training and coaching.

How do you stay motivated and passionate about your work after a decade in the field?

This is by far the most difficult question in this series. For the past decade, my career has centered on supporting Chicago’s youth. Their potential and resilience inspired me as I helped many alter the trajectories of their lives. Today, my motivation has evolved. I am now driven by the goal of making decisions that enhance the quality of life for others. A key factor in this shift is the diverse range of positions I have held, each providing unique perspectives that shape my professional approach. I am eager to see what the next ten years of my career will bring.

What skills or experiences have been most valuable to you in your career as a social worker?

Active listening is crucial. It’s easy to miss important details if you’re not fully attentive, and this has been vital in every role that I have had. Another essential skill is time management. No matter the level of social work practice, you often need to be a “superman” or “superwoman” in your role. Versatility is also important. While (CEUs) are necessary, some of the most valuable lessons I’ve learned have come from being open-minded in the field and trying new roles. Lastly, attention to detail is critical. It’s essential to focus on the work and provide the best service possible.

Can you share a memorable success story that had a significant impact on you professionally?

The one that came to mind right away was I had a transfer client on Juvenile Probation. He was not the easiest client to his former Probation Officers but with me, he really took a likening to me. Unfortunately, we had many hurdles inside and outside the courtroom. Throughout his journey on probation, I held him accountable (we will say) but also made sure he was connected to every resource that was available to ensure his successful completion of being on probation. Years later, we ran into each other at a grocery store. He told me that I changed his life, and he was married with kids working full-time and a homeowner. That was a major moment in my career because we do not always see instant results with the hard work we put in, but trust me your hard work pays off eventually.

What are your long-term goals and aspirations within the field of social work and with the PATH team?

Starting with PATH, I see tremendous potential within the organization, thanks to the talented and diverse team. I aim for my role, along with the entire CQR team, to help elevate PATH’s impact. There are numerous programs and projects we can develop based on our past and current work. As for my personal goals, I aspire to continue making a significant impact on people’s lives. Reflecting on my journey, I never imagined I’d be where I am today, and I’ve surpassed my own expectations. In the next ten years, I hope to advocate for policy changes that positively affect the lives of Illinois residents. Looking ahead to my eventual “retirement job,” I am excited about the prospect of mental health consulting.